To our valued clients and friends,

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I hope that this letter finds you and your loved ones in good health. These past nine months have been a challenging time for all. Our RHSC agency has worked diligently to resume our operations in a safe environment. We have made many changes, big and small, to make your visit to any one of our three locations as safe as possible.

Infection control has always been of paramount importance in our settings. Even so, we have implemented new equipment and practices to reduce the risk of pathogen spread. Everything from office plexiglass barriers, to the flow throughout our office, to increased and improved PPE (personal protective equipment) has been implemented to maximize client safety. Our waiting rooms continue to allow for social distancing, and you will find plenty of hand sanitizer and tissues. Appointments are being staggered to minimize patient interaction, and we will be routinely disinfecting all surfaces. We will continue to adhere to guidelines put forward by the Center for Disease Control and Prevention (CDC). 

In addition to in-person audiology visits, we continue to offer TeleHealth appointments and curbside hearing aid repairs both now and in the coming months. Our Educational Clinical Services (Speech-Language Therapy, Occupational Therapy, Physical Therapy, and Special Education) are being provided in person, as well as via TeleTherapy, as much as possible. 

We will keep you updated as we work through the additional phases that New York State has developed for us and will update you as appropriate modifications are being made. Please keep in mind, that the safety of our staff and clients is first most in the delivery of our services.

It is my hope that the new year will allow us to continue moving forward on our path to normalcy. When scheduling new audiology appointments, the front desk staff will be asking you a series of health screening questions and will follow up at the time of appointment confirmation. The situation remains fluid, as we follow the guidelines and protocols recommended by our local and state health departments and our Governor. We will continue to update our website, www.rhsc.org.  Our staff will be in the office five days per week to handle messages. As always, I am available for any questions at brussell@rhsc.org. 

Finally, thank you for being part of our RHSC family.  It is an honor to serve you. I value the trust and loyalty you have placed in both myself and my staff. We look forward to seeing you in 2021!

Warm regards,