OUR COMMITMENT TO YOU, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)
To our valued clients and friends,
I hope that this letter finds you and your loved ones in good health. These past few months have been a challenging time for all, and our RHSC agency is eagerly looking forward to resuming routine operations. We are making many changes, big and small, to make your return to our office as safe as possible.
Infection control has always been of paramount importance in our settings. Even so, we are implementing new equipment and practices, to reduce the risk of pathogen spread. Everything from new office plexiglass barriers, to the flow throughout our office, to increased and improved PPE (personal protective equipment) will be implemented in an effort to maximize client safety. Our waiting room has been altered to maximize social distancing, and you will find plenty of hand sanitizer and tissues. Appointments are being staggered to minimize patient interaction, and we will be routinely disinfecting all surfaces, We will continue to adhere to guidelines put forward by the Center for Disease Control and Prevention (CDC). In addition to in-person appointments, we will continue to offer telemedicine appointments, and curbside hearing aid repairs both now and in the coming months.
It is my hope that we begin a new normal on June 1st. When the time comes to begin scheduling new audiology appointments, the front desk staff will be asking you a series of health screening questions, and will follow up at the time of appointment confirmation. The situation remains dynamic, and our opening date may continue to be pushed back by the governor. We will continue to update our website, www.rhsc.org. Our staff will be in the office 5 days per week to handle messages. As always, I am available for any questions at firstname.lastname@example.org.
Our Educational and Clinical Services staff will continue to serve our clients via TeleTherapy. We will keep you updated as we work through the additional phases that NYS has developed for us. We will update you as appropriate modifications are being made.
Finally, thank you for being part of our RHSC family. It is an honor to serve you. I value the trust and loyalty you have placed in me and my staff. We look forward to seeing you again soon.
Mary L. Balme
Rochester Hearing and Speech Center
KEEPING OUR CLIENTS AND STAFF SAFE AS WE MOVE TO THE NEXT PHASE
Rochester Hearing and Speech Center will be re-opening on June 1st for in-person audiology
appointments. In addition to in-person appointments, we will continue to offer TeleMedicine
appointments, and curbside hearing aid repairs both now and in the coming months.
Call for an appointment:
Rochester/Brighton: (585) 271-0680
Greece: (585) 723-2140
Webster: (585) 872-8073
You may also reach us via e-mail at email@example.com.
Until further notice, all of our Educational Clinical Services (Speech Language Therapy, Occupational Therapy, Physical Therapy and Special Education) are all being done via TeleTherapy. We are so glad that we are able to provide therapy to our young clients in a way that they are able to make progress while they and their families are safe at home. We have an entire menu of exciting and impactful options that we are preparing for families for the summer! We look forward to sharing them with you later in June. You won't want to miss out!
To Make Appointment - Contact Form - CLICK HERE
WHAT WE ARE DOING TO KEEP YOU SAFE
Our staff is vigilant about social distancing.
Staff who are not feeling well will not come into work.
Everyone, staff and clients, who comes into the office will have their temperature taken and will be asked questions about their current health status before being able to enter.
Everyone, staff and clients and caregivers, must wear a face mask.
Staff will be wearing clear mouth masks so that you can see them talk; as well as wearing other proper PPE. We are following CDC, local, state and national guidelines.
Each patient room and audiology booth will be thoroughly disinfected between clients.
All surfaces, pens, chairs, handles, knobs, etc. will be cleaned after each use.
We have staggered our appointment times to minimize the number of people coming in and out at the same time.
Clients are asked to call the reception desk from their cars upon arrival, and you will wait in your car until the receptionist will call you when it is your turn for your appointment.
If you simply need a repair, you may make an appointment to drop off your hearing aid curbside, rather than come into the office.