Reception/Customer Service Associate
The Rochester Hearing and Speech Center of Rochester is seeking a Reception/Customer Service Associate.
Hours of Work: 40 hours. (may vary between 7:30 am to 7:00 pm). Saturday morning hours also may be required; infrequent overtime.
Job Summary: Greet and check out customers, and inform them of services provided, insurance coverage and payment terms. Optimize the scheduling of clinicians based on type of service required, facilities and equipment availability to maximize revenue production.
Key Job Tasks: Greet and direct customers to service appointments, Answer telephone inquiries and direct calls of customers, suppliers, business contacts etc., Process mail/faxes both internally and externally, Answer inquiries from customers relative to Audiology and Speech services provided and schedule them for appointments when requested,Verify insurance coverage and/or government payments, Accept and process payments at conclusion of appointments and schedule additional visits as required, Input complete customer profile and appointment information into the customer service system, Backup and assist in other administrative functions such as medical record filing, data entry and customer follow up calls.
Physical requirements: Individuals may need to sit or stand as needed. May require walking primarily on a level surface periodically through out the day. Reaching above shoulder heights, below the waist or lifting as required for filing documents or storing materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts, etc. on occasion. Ability to operate typical office equipment such as a personal computer, copier, fax, calculator, etc.
Mental Requirements: The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well.
Qualifications/Skills: Excellent customer interpersonal and communication skills required. Minimum High School Diploma required with basic math skills. AAS preferred. PC proficiency and proficiency in data entry and word processing Analyze and adjust to varying factors that affect client scheduling Time Management: the ability to organize and manage multiple priorities.
Rochester Hearing and Speech Center, (RH&SC) a non-profit, United Way agency, has served Rochester and surrounding Upstate New York counties. RHSC identifies, evaluates and provides treatment for children and adults with speech, language and hearing problems. We serve the community at three locations in Rochester, NY along with our Mobile unit, outreach programs at nursing homes, day care centers, local schools and industries. Our highly qualified staff of speech-language pathologists and audiologists set a standard of innovation and quality practice for the Rochester community. RHSC offers a comprehensive benefits package including medical/dental coverage, life insurance, FSA and 403(b) with company match.
Please send resume and cover letter to hrdept@rhsc.org indicating Reception/Customer Service in subject line.
Occupational Therapist
Job Summary: Provides occupational therapy evaluations; direct and consultative occupational
therapy services; develops individual service plans and may provide appropriate supervision to
certified occupational therapy assistants; maintains working relationship with families and other
professionals maintains quality of services.
View Complete Position Description [PDF]
Audiologist
We are currently seeking Audiologists to:
- Provide comprehensive diagnostic audiology and hearing aid dispensing services in the clinic, on our mobile unit or on-site at nursing homes.
- Provide value-added hearing health services including:
- dispensing of assistive device products
- hearing health classes
- on-site hearing screenings at health fairs and educational seminars
- hearing loss prevention education at health fairs and in the community
- Provide on-site industrial hearing conservation via our mobile unit
- Provide comprehensive central auditory processing evaluations
We are dedicated to continuous improvement of clinical skills through department meetings, inservices, workshops, individual and group training sessions.
Audiology Students
For 4th year Au.D. students, RHSC provides the opportunity to experience one of the nation's most diversified audiology programs as well as benefit from RHSC's supportive learning environment. If you are interested in applying, please send a resume, and list of references to:
Ramona Pompea, Ph.D., CCC-A
Director of Audiology Operations
Rochester Hearing and Speech Center
1000 Elmwood Avenue, Suite 400
Rochester, New York 14620
Voice (585) 271-0680 Ext. 1868
TTY (585) 442-2985
Fax (585) 442-4114
rpompea@rhsc.org
Speech-Language Pathology
We are currently interviewing speech-language pathologists to:
* Provide In-Home and Center-Based group language therapy sessions to toddlers 18 months to 3 years of age. A consultative collaborative approach to treatment is used as parents are taught to use speech and language stimulation techniques.
* Provide speech language diagnostic and therapy services to children ages 3 to 5 year in the clinic, child care and home settings. Parents and caregivers are an integral part of the therapy program.
Qualifications:
- Master's Degree in Speech-Language Pathology required
- CCC, NYS License and Teaching Certification preferred
- CFY candidates will be considered
- Preschool experience preferred
Please send resume, credentials and list of references to:
Noreen Boje, Ed.D,CCC-SLP
Director of Speech Operations
Rochester Hearing and Speech Center
1000 Elmwood Avenue, Suite 400
Rochester, New York 14620-3092
Voice (585) 271-0680
TTY (585) 442-2985
Fax (585) 442-4114
info@rhsc.org
Licensed School Psychologist
The Rochester Hearing and Speech Center is recruiting qualified professionals who are motivated, enthusiastic, and committed to providing quality service to clients. As one of the largest hearing and speech centers in the country, we offer exciting employment possibilities and unique opportunities for continued professional growth. We offer opportunities for collegial involvement, in-service training and leadership roles. Come join a dynamic team of professionals providing state-of-the-art clinical services.
We are currently interviewing for: Licensed School Psychologist:
Short term, maternity leave to begin mid March 2011. Conduct psychological assessments with preschool population. Full or part time negotiable
Qualifications:
Master’s Degree in School PsychologyLicensed School Psychologist
Direct Resumes to:
Dr. Noreen Boje
Director of Speech OperationsRochester Hearing and Speech Center
1000 Elmwood Avenue, Suite 400
Rochester, NY 14620
nboje@rhsc.org
